Privacy Policy
PRIVACY POLICY
Last Updated: May 2026
Premier Stillness & Steam (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, purchase memberships, or interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
PERSONAL INFORMATION
• Name
• Email address
• Phone number
• Billing information
• Emergency contact information
• Appointment and booking history
• Membership details
HEALTH & WELLNESS INFORMATION
You may voluntarily provide limited health-related information relevant to sauna or cold plunge participation, including:
• Medical conditions
• Emergency health concerns
• Waiver acknowledgements
This information is collected solely for safety and operational purposes.
AUTOMATIC WEBSITE DATA
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Process bookings and memberships
• Communicate appointment confirmations or updates
• Provide customer support
• Maintain safety and wellness records
• Improve our website and services
• Send promotional or marketing communications
• Comply with legal obligations
We only collect information necessary to operate and improve our services.
3. PAYMENT INFORMATION
Payments are processed securely through third-party payment processors. Premier Stillness & Steam does not store full credit card information on our servers.
4. SHARING OF INFORMATION
We do not sell your personal information.
We may share limited information with trusted third-party providers who assist in operating our business, including:
• Booking software providers
• Payment processors
• Website hosting platforms
• Email communication services
These providers are only given access to information necessary to perform their services.
We may also disclose information if required by law or to protect the safety, rights, or property of Premier Stillness & Steam, our staff, or our guests.
5. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and analytics tools to improve user experience and understand website performance.
Cookies may collect:
• Browsing behavior
• Website preferences
• Session activity
You may disable cookies through your browser settings, though some website features may not function properly.
6. DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, disclosure, or loss.
However, no electronic transmission or storage system can be guaranteed completely secure.
7. RETENTION OF INFORMATION
We retain personal information only as long as necessary to:
• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable laws, you may have the right to:
• Request access to your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
To make a request regarding your information, please contact us directly.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.
10. CHILDREN’S PRIVACY
Our services are not intended for children under 13 years of age without parental supervision and consent. We do not knowingly collect personal information from children without appropriate authorization.
11. CHANGES TO THIS PRIVACY POLICY
Premier Stillness & Steam reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
We believe wellness spaces should feel safe not only physically, but digitally as well. Your trust matters deeply to us.