Terms & Conditions
TERMS & CONDITIONS
Last Updated: May 2026
Welcome to Premier Stillness & Steam. By booking, accessing, or using our sauna, cold plunge, contrast therapy, lounge spaces, website, memberships, or related services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please refrain from using our services.
1. ACCEPTANCE OF TERMS
By entering, booking, or participating in any service offered by Premier Stillness & Steam, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including all policies related to safety, cancellations, memberships, and facility usage.
2. ASSUMPTION OF RISK & LIABILITY WAIVER
Use of the sauna, cold plunge, and contrast therapy facilities is entirely voluntary and at your own risk.
You understand that exposure to extreme heat and cold places stress on the cardiovascular, respiratory, muscular, and nervous systems. Participation may involve risks including, but not limited to:
• Dizziness
• Fainting
• Burns
• Slips and falls
• Breathing difficulties
• Elevated heart rate
• Loss of consciousness
• Injury or death
By using our facilities, you voluntarily assume full responsibility for any risks, injuries, damages, or losses that may occur, whether known or unknown.
Premier Stillness & Steam, its owners, staff, contractors, affiliates, and partners shall not be held liable for any injury, illness, death, loss, or damage resulting from use of the facilities or participation in services, except where prohibited by law.
3. MEDICAL & HEALTH REQUIREMENTS
You are responsible for determining whether participation is medically appropriate for you.
You should consult with a physician or licensed healthcare provider prior to using the sauna or cold plunge if you have any medical condition including, but not limited to:
• Heart disease
• High or low blood pressure
• Cardiovascular conditions
• Respiratory conditions (including asthma or COPD)
• Diabetes
• Pregnancy
• Epilepsy or seizure disorders
• Raynaud’s disease
• Cold sensitivity disorders
• Recent surgeries or injuries
Individuals who are pregnant, under medical supervision, or taking medications that affect blood pressure, circulation, or temperature regulation should use caution and seek medical guidance before participation.
Guests under the influence of alcohol, recreational drugs, or impairing substances are strictly prohibited from using the facilities.
4. CODE OF CONDUCT & FACILITY ETIQUETTE
To maintain a respectful, safe, and restorative environment for all guests, the following rules must be followed at all times.
HYGIENE
• A full-body shower is required prior to entering the sauna or cold plunge.
• Proper swimwear or approved attire must be worn at all times.
• Nudity is prohibited
FOOTWEAR
• Shoes and outdoor footwear must be removed before entering designated wellness areas.
SAUNA & COLD PLUNGE GUIDELINES
• Cold plunge sessions should generally be limited to 3–5 minutes.
• Sauna sessions should generally be limited to 15–20 minutes depending on individual tolerance.
• Guests should exit immediately if experiencing dizziness, pain, nausea, breathing difficulty, or discomfort.
PROHIBITED ITEMS & ACTIVITIES
The following are prohibited:
• Glass containers
• Food or alcohol
• Smoking or vaping
• Excessive noise or disruptive behavior
• Harassment or inappropriate conduct
• Recording other guests without consent
JEWELRY & PERSONAL BELONGINGS
• Metal jewelry should be removed before sauna use to avoid burns.
• Premier Stillness & Steam is not responsible for lost, stolen, or damaged personal belongings.
5. AGE REQUIREMENTS
• Guests must be at least 18 years old to use the facilities independently.
• Minors ages 13–17 may use designated services only under the direct supervision of a parent or legal guardian and with signed consent.
• Children under 13 years old are generally prohibited from using cold plunge facilities unless explicitly authorized by management.
6. BOOKINGS, CANCELLATIONS & REFUNDS
BOOKINGS
• All reservations are subject to availability and confirmation.
LATE ARRIVALS
• Sessions begin promptly at the scheduled time.
• Late arrivals may result in shortened sessions without refund or extension.
CANCELLATIONS
• Cancellations made at least 24 hours prior to the appointment may be rescheduled or credited.
• Cancellations within 24 hours of the appointment are non-refundable.
MEMBERSHIPS
• Memberships automatically renew unless canceled before the next billing cycle.
• Membership fees are non-refundable once processed.
NO-SHOWS
• Guests who fail to attend a scheduled appointment without notice may forfeit the session and any associated payment or credit.
7. STAFF AUTHORITY & RIGHT TO REFUSE SERVICE
Premier Stillness & Steam reserves the right to:
• Refuse service
• Remove guests from the premises
• Suspend memberships or bookings
for any reason involving:
• Safety concerns
• Violation of facility rules
• Harassment or inappropriate conduct
• Intoxication or impairment
• Medical distress
• Disruptive behavior
Our staff may intervene at any time to preserve the safety and wellbeing of guests and employees.
8. FACILITY USE & SAFETY
• Guests are expected to use all facilities responsibly and follow all posted instructions, verbal guidance, and safety signage.
• Failure to comply with safety protocols may result in immediate removal from the facility without refund.
• Emergency services may be contacted if staff determine a medical or safety emergency exists.
9. PRIVACY
• Personal information collected through bookings, memberships, waivers, or website use will be handled in accordance with applicable privacy laws and our Privacy Policy.
• We do not sell personal information to third parties.
10. CHANGES TO TERMS
Premier Stillness & Steam reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the facilities or services constitutes acceptance of any revised terms.
11. CONTACT INFORMATION
Premier Stillness & Steam
stillnessandsteam@gmail.com
801-960-6700
Premier Stillness & Steam exists to provide intentional space for restoration, resilience, and nervous system wellness. We appreciate every guest’s commitment to maintaining a safe and respectful environment for the entire community.”